Trust and Safety

 

Trust and Safety are given paramount importance at Tuuree. These guidelines will enhance your experience on Tuuree. Please adhere to our code of conduct.

Verified Profiles

Tuuree users go through a 2-step verification process to ensure that all users are genuine Shoppers and Travelers. You will be asked to verify your account via email and SMS. This helps protect Tuuree community from fake accounts and spam. Your email address and phone number will always be kept private .

Communication

Tuuree recommends shoppers and travelers to meet only at public places, like a cafe or a shopping center. Use Tuuree messenger to coordinate a mutually convenient time and place to meet.

User Ratings

Rating your experience, allows your opinion to be noticed, strengthens community and gives confidence to new users to order and travel with Tuuree. We urge both shoppers and travelers should to rate & review after a completed delivery. If you encounter any issue with any user, please contact support@tuuree.com for assistance.

Anti-Harassment Policy

At Tuuree, we say a STRICT NO to harassment or illegal activity of any kind. We are guarded with our Anti-Harassment policy, where we take action if a user does something to diminish trust within the community, such spamming accounts,creating multiple profiles, canceling multiple orders or deliveries.